Frequently Asked Questions

We offer nationwide shipping within South Africa. Standard shipping takes 3-5 business days and costs R99.99. Orders over R1000 qualify for free shipping. We use reputable courier services and provide tracking information for all shipments.

We take discretion very seriously. All packages are shipped in plain, unmarked boxes or padded envelopes with no indication of the contents. The return address will appear as "KV Wellness Supplies" to ensure your privacy.

Due to hygiene reasons, we cannot accept returns on intimate products that have been opened or used. Unopened products may be returned within 30 days of purchase. Please contact us to initiate a return. For more details, please see our full Refund and Returns Policy.

Your privacy is extremely important to us. We use industry-standard encryption and security measures to protect your personal information. All transactions are processed through secure payment gateways that comply with PCI-DSS standards. For more details, please see our Privacy Policy.

Currently, we only ship within South Africa. We are working on expanding our shipping options to other countries in the near future.

Once your order has been shipped, you will receive an email with tracking information. You can also log into your account on our website to view the status of your orders.

We accept all major credit cards (Visa, Mastercard), PayPal, and Electronic Funds Transfer (EFT). All payments are processed securely through encrypted connections.

Absolutely. All our products are made from body-safe materials and undergo rigorous quality testing. We source our products from reputable manufacturers who adhere to international safety standards. Detailed material information is provided in each product description.